Automate your customer support
With Le Lounge Support, you can design all your conversational flows: automatic or human, frontline or backline.
With Le Lounge Support, you can design all your conversational flows: automatic or human, frontline or backline.
Our solution connects to all your tools and platforms (CRM, ERP...) and is omnichannel:
Communicate with your passengers by voice (IVR), instant messaging (Facebook Messenger, Whatsapp...), chatbot (webchat) or via our agents, seamlessly, 24/7.
Make customer support more dynamic and fluid with Le Lounge Support:
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Loyalty program management
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Management of criminal investigation requests
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Back office management (pre-departure customer support, emails)
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Ticketing
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Issuance of vouchers
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Management of ticket refunds
Services that create value for our customers
Sales
Conversions, up-selling and cross-selling
After-sales
service
Modifications, cancellations, miscellaneous requests
B2B sales
support
Travel agent helpdesk
Crisis and disruption management
Keep in touch with your passengers in the event of disruptions and manage the crisis situation.
High Contribution Customers
Dedicated unit and service for your High Contribution customers
